Bringing Joy to Kids Since 2009

Terms and Conditions Of Sales

 

Before submitting your order, please review these Terms and Conditions.

Dreamerz Designer Furn CC wants you to be well informed on every aspect of your purchase; from the moment of your purchase to the day you show off your furniture to family and friends.

 

1. Before You Submit Your Order. 

Please check the Order prior to submitting it, in order to ensure accuracy of the item numbers, sizes, finishes, and accessories. Your order will be placed exactly as submitted. On our website, we strive to provide an accurate representation of the finishes; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors, some colour variation is possible. To determine the exact colour of a finish, we suggest that you examine the actual product or see if a finish sample is available.

 

2. Deposits.

Up to 50% deposit is required on all orders. When the furniture arrives at our distribution centre, you will be notified and required to pay the balance prior to delivery or collection.

 

3. SPECIAL ORDERS Not on Catalogue (SO).

Furniture made from special orders will be subject to a handling charge of 10%. Please be aware the manner in which customer’s fabric or other material is applied (e.g., the direction of the pattern, etc.) will be at the discretion of the manufacturer.

THERE ARE NO RETURNS OF SO ORDERS FOR ANY REASON.

 

4. Change of Orders.

Order changes will be allowed only when Dreamerz Designer Furn CC has the ability to change the order with the manufacturer. Each permitted order change will require a 10% handling charge. Requests for order changes must be in writing and signed by the customer at our showrooms or via email.

 

5. Cancelled Orders. 

You may cancel your order anytime after placing your order. If your furniture has not been picked up from the factory, you may cancel it at 10% handling. However, if the item has already been picked up, you will be responsible for a 50% restocking fee.

If at the time of delivery you decide you do not want the furniture or thought it would match your decor better, you can refuse the order, at this point you would only be charged the delivery fee and up to a 50% restocking fee. After our delivery team has left your house and you decide to return the furniture, simply return the furniture to us at your expense and we will gladly give you a refund less up to 50% restocking fee. You may contact us at any time to check the status of your order.

 

6. Delivery Charges.

Quotes for delivery charges are based on normal delivery conditions. Special items must be agreed upon at the time the order is placed. (Examples: limited hours of access to your neighbourhood, building or freight elevator, limited access to your home by large trucks, More than one flight of stairs, etc.) The customer will be responsible for all delivery charges including those which exceed those quoted by Dreamerz Designer Furn CC.

 

7. Expected Time Of Delivery. 

The delivery times depends a great deal upon availability. If the items are in stock at the manufacturer then there is a great chance you will receive your items quicker and we will always do everything we can to insure timely delivery. Please Note: These are estimates, not guarantees. When it comes to delivery times, we are at the mercy of the manufacturer. Normally we are able to pick up your furniture from the mfg. within 2-4 weeks of your order. At that point your furniture will be on the next truck to our warehouse. If we see there's going to be an unusual delay in your shipment, we will notify you

 

8. Holding Your Order. 

You will be notified when your order is received at our distribution centre. Orders held at our distribution centre more than thirty (30) days after notification at the customer’s request may be assessed a nominal storage fee by the distribution centre.

 

DELIVERY OF FURNITURE

9. Pre-delivery. 

You will be notified when your furniture arrives at the distribution centre and a delivery will be scheduled shortly thereafter. You may, of course, choose to pick up your furniture directly from our distribution centre yourself or have it delivered through another delivery service or carrier. While this procedure is welcomed, you should be aware any furniture picked up in this manner will be treated as an “AS IS” purchase and may not be returned for any reason. The movers travel hundreds of miles and make numerous deliveries. The delivery service will make every effort to meet your scheduled delivery time, but please remember delays may occur due to circumstances beyond the driver’s control. Have your rooms and pathways to your room(s) cleared and ready for delivery as the drivers cannot move existing furniture. If you cannot be present at the time of the scheduled delivery, please make arrangements to have a responsible representative present to fully inspect and accept the furniture on your behalf. The signature of your representative on the delivery note binds you with respect to all aspects of the acceptance of the delivery including the condition of the items delivered.

 

10. Delivery. 

Delivery is made by two (2) companies who specialize in delivering furniture. If the location of the delivery is not accessible by our delivery truck, it is your responsibility to provide transportation from the truck to the location of delivery. If your order is undeliverable for any reason, the furniture will not be delivered and you will be charged a fifty percent (50%) re-stocking fee plus freight charges. If the movers have difficulty placing an item in the area of your choosing due to limitations such as narrow halls, stairways, corners or ceiling heights, the items will be placed in another area of your home. If you insist the movers manoeuvre an item in a difficult situation, you will be responsible for any resulting damages to the furniture and the premises. The movers are not permitted to set up baby cribs nor any items that attach to walls. The movers are not permitted to dispose of packing materials and those items will be left with you.

 

Please carefully review the section entitled “Damaged Furniture.”

 

11. Defective Furniture. 

The furniture sold by Dreamerz Designer Furn CC is warranted by the manufacturer, not Dreamerz Designer Furn CC. All merchandise we sell is from reputable companies with excellent quality control, but defective items are occasionally shipped. In the event you receive an item you feel is defective, please send us photographs clearly showing the defect along with a written description so that we can assist you with submitting the claim to the manufacturer. While none of our manufacturers offer refunds for defective furniture, the manufacturer will be willing to repair or replace the item if the situation warrants. Natural flaws and imperfections in wood add to a piece’s beauty and charm and should not be viewed as damages or defects.

 

12. Damaged Furniture. 

Occasionally, the furniture may experience minor damage during shipment or it may contain manufacturer defects. Please take your time an inspect all the furniture upon delivery and denote any damages or defects on the delivery note, as it is much easier to have these problems corrected when denoted on the delivery note.

PLEASE DENOTE ON DELIVERY NOTE EVEN IF YOU KEEP AN ITEM

 

If your delivery is taking place during our normal business hours, 8-4pm Mon. – Fri. & 9 – 2pm, on Sat., please call us and we will help you determine what to do.If your delivery is taking place after our normal business hours please contact us and we will help you determine what to do. The phone number will be provided before your scheduled delivery time. If you have misplaced the number the delivery team will be able to give you the number

 

13. Risk and ownership.

All risk of loss or damage to the Goods will pass to you upon physical delivery of the Goods to your delivery address. Ownership in the Goods will only pass to you upon receipt of the full fees paid

 

14. Unclaimed Goods. 

Any Goods left unclaimed for a period longer than one month in our possession will be sold to defray costs, unless otherwise agreed upon prior to peymentThere are no express warranties or any implied warranties of merchantability or fitness for a particular purpose that apply to this Sale.

 

Dreamerz Designer Furn CC is not liable for damages or any sort including accidental and consequential damages